Privacy Policy

Information We Collect

When you phone us about a heat pump project, we may note your name, phone number, the town and street of the property, details about the home and its heating, and which companies supply your electricity and gas.

When you browse the website, basic technical information such as your browser type, device and the pages you view may be collected automatically through standard server logs and analytics tools.

How We Use Your Information

We use what you share to answer your questions, plan a site visit, prepare a proposal and help with rebate and loan paperwork you ask us to handle.

Website data helps us understand which pages are useful and keep the site working properly.

Cookies and Analytics

The website may use cookies and similar technologies to measure traffic and remember basic preferences.

You can block or delete cookies through your browser settings; the site will still work without them.

How We Share Information

We do not sell your personal information. We share details only when needed to deliver the service you asked for, for example with a rebate program, a utility or a lender you choose, and only with your knowledge.

We may also disclose information when required by law.

Data Security

We take reasonable steps to protect the information you share from loss, misuse and unauthorized access.

No method of storage or transmission is completely secure, so we cannot promise absolute security.

Your Choices

You may ask what information we hold about you and ask us to correct or delete it, subject to any records we must keep for program, lending or legal reasons.

Phone us at the number below to make a request.

Links to Other Sites

This website may link to outside sites, such as utility or program pages. Their privacy practices are their own.

We are not responsible for the content or policies of those sites.

Children's Privacy

This website is meant for adults planning work on a home. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy from time to time. The date at the top of the page shows when it last changed.

Continued use of the website after an update means you accept the revised policy.